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This free course will teach about Information Technology Infrastructure Library. ITIL is a best practice for running an IT infrastructure. ITIL describes processes, procedures, tasks and checklists.
ITIL is important for both managers and staff. For managers ITIL can reduce IT costs, increase quality and decrease risk. It can also improve decision-making. For the IT staff ITIL aims to increase productivity and provide clear and effective communications.
You can earn points when you take this course. Just create a free account and login. The circle at the right on the lessons will become purple when you read them, making it easy for you to keep track on your progress.